Refunds & returns

Questions? Contact us or call +44 1923 372432

30-Day Returns

Return unused items in original packaging within 30 days of delivery.

Flat 10% Restocking Fee

A flat 10% restocking fee is deducted from all non-faulty returns. Waived for faulty or wrong items.

Report Damage in 24 Hours

Transit damage must be reported within 24 hours of delivery. Claims after this cannot be accepted due to courier policy.

RA Number Required

All returns require a Returns Authorisation number. Do not send items back without approval.

⚠ Damage must be reported within 24 hours

If your item arrives damaged, contact us within 24 hours of delivery with photographic evidence. After this window, damage claims fall outside our courier's liability policy and cannot be accepted. Please inspect all items immediately upon delivery.

Large panels — special order items (non-returnable)

Bonnets, bumpers, doors, tailgates and other large body panels are special order items and cannot be returned unless faulty or incorrectly supplied. Discretionary returns may occasionally be accepted at a 30–50% restocking fee. Please confirm fitment before ordering. Full large panel info →

✓ VIN-checked orders return free

Give us your VIN / chassis number at checkout and we verify every part against it before dispatch. If a part doesn't match the VIN you provided, your return is 100% free — our risk, not yours.

How to return an item

  1. Contact us first

    Use the form below, email eparts@razoryn.co.uk or call with your order number and reason. Do not send items back without a Returns Authorisation (RA) number.

  2. Receive your RA number

    We review your request and issue an RA number within 1–2 working days.

  3. Package in original packaging

    Items must be returned in their original packaging with all labels and components intact. Write your RA number clearly on the outside of the parcel.

  4. Send it back — or let us book the courier

    Return to: Razoryn e-Parts, Unit 4-6c, Shakespeare Industrial Estate, Watford WD24 5RR using a tracked service — return postage is your responsibility unless the item is faulty or our error.

    Return label service: thanks to exclusive rates with our couriers (FedEx · DropFleet · Royal Mail), we can book a discounted return label for you — the label cost is simply deducted from your refund. Free when the item is faulty or incorrectly supplied by us.

  5. Refund issued

    Once received and inspected, your refund (minus the flat 10% restocking fee where applicable) is processed within 3–5 working days to your original payment method.

✓ Eligible for return

  • Unused, unfitted items in original condition
  • Returned within 30 days of delivery
  • In original packaging with all labels intact
  • Faulty or wrong items reported within 48 hours
  • Transit damage reported within 24 hours (with photos)
  • Any item that doesn't match the VIN you provided — free return

✗ Not eligible for return

  • Large panels (bonnets, bumpers, doors, tailgates) — special order
  • Items installed, modified, painted or drilled
  • Items returned without an RA number
  • Items returned after 30 days
  • Items not in original packaging
  • Damage not reported within 24 hours of delivery

Submit a return request